Help


What paper stock do you print on?
Business Cards, Postcards and Bookmarks are printed on 14-point glossy card stock with UV Coating (lamination) on the color side(s). We also offer 14-point Premium Uncoated paper stock for our Business Cards and our 4"x6" and 5.5"x8.5" Postcards. All other products are printed on 100 lb. gloss stock book stock, with overall aqueous coating on both sides.

Can I mail my files?
Yes, please submit files via email (please include your contact information).

Can I receive printed proof of the Business Cards or Postcards?
Sorry, we do not provide printed proofs.

What kind of press do you use?
Kamon sheet-fed press with an aqueous coater.

What kind of inks do you use?
All products are printed with four-color inks: CMYK (Cyan, Magenta, Yellow and Black). Color density less than 10% may not print.

What line screen do you use?
We print with a 200 line screen.

Can I request spot color?
We do not use any inks other than CMYK because we have found them to be the most cost-effective for our clients: this can represent up to an 80% savings for you!

Can I write or print on UV Coating?
Because of the special, protective, waterproof coating, UV Coated products cannot be written upon. However, we do offer uncoated products.

What kinds of varnish (coating) do you use?
Depending on the product, it will either be Aqueous Coating or UV Coating.

Can you score and fold my card?
Yes. In most cases we can score and fold your order at the rate of $30 for set up and $30 per 1000.

When preparing press-ready digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by adding .125" dimension on all sides.

What is the required bleed?
Our bleed is .125" added to each overall dimension. Files not built correctly may delay the order, or may add costs.

What if my cards don't bleed?
We require ALL items to be built to the full bleed dimension specified for each trim size. We automatically trim .125" off each edge, which will result in the desired trim size.

Can you bill me?
E-Z Printing requires full payment, including shipping and handling, prior to any order being processed, but we make it easy for you by accepting money orders, checks, Visa, MasterCard, American Express and Paypal. Because we cannot proceed until payment is received, all checks will be cleared before your order is processed.

Can I pick up my order?
Yes. you may pick up your order from our location at 6519 S. Sepulveda Blvd., Los Angeles, CA 90045.

Can you ship to a P.O. Box?
Due to the weight of our printed products, we are unable to accommodate shipments made to P.O. Box address.

What if I am not satisfied with my order?
We are committed to customer satisfaction. We will reprint any product that fails your quality expectations. However, we are not responsible for typing, color, image or design errors introduced by customers (or typing errors in the product development process). PLEASE CHECK YOUR PROOF FILES!

Can I cancel or change my order?
To cancel your order prior to final approval, please contact our Customer Service Department. Our Customer Service Team will inform you of any cancellation charges depending upon the stage of the order. If the job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund (15% - 30% of total transaction), once the order has received final approval and has been placed successfully. No Refunds are issued for the Logo or Graphic Design services.

What is your return policy?
Since each order is unique to each customer it has no resale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will reprint the order. No Refunds or Credit.
Within 6 business days of order acceptance, customer must notify E-Z Printing of any defects discovered in the ordered product. In order to receive a replacement, the customer must return 100% of the received product within 15 days (at their own expense) of receipt of the product. All new charges related to expediting printing (Rush Printing or Shipping) are NON-REFUNDABLE, including those orders that are returned for any reason.

Questions or comments:
info@e-zprinting.net